Reside Right
Experience

In unprecedented times like these, we remain steadfast in our commitment to deliver a more highly progressive and dynamic accommodations experience, focused on what is right for our guests, clients, partners and employees. The “Reside Right” Experience is our promise to “do right” by all in times of uncertainty, whether that be in a post-pandemic new normal or simply in the thick of a global relocation where uprooting your family and starting a new chapter poses more questions than answers.

Reside Right Pillars

Our multi-faceted “Reside Right” initiative builds upon our award-winning service and standards, offering guests and clients the benefit of Reside’s unrivaled global accommodations, a curated customer experience that is kind, caring and thoughtful, and access to an unparalleled 24/7 guest services team, by more fully leveraging the following five Hospitality Pillars:

Duty of Care

Now encompasses the most-recent CDC and WHO guidelines and precautionary measures in sanitation, cleaning and disinfecting.

Provide worldwide, location specific Health and Safety scoring, including critical COVID–19 data and information, for every inventory option it offers to clients and guests.

Innovation

Added the use of electrostatic sprayers to deep disinfecting cleans to utilize power-assisted spraying machinery to ensure a deeper, wider, more targeted sanitization.

Launching new Cleaning Services Notification system, allowing guests to receive SMS updates regarding cleaning team arrivals for a fully “no-contact” cleaning option.

Disinfection

Implemented new disinfecting and sanitizing protocols, products and supplies against virus concentration disinfection power, time and kill rates to meet CDC, WHO and EPA standards.

Designed comprehensive and up-to-date cleaning protocols in partnership with Ecolab for all areas in guests’ accommodations, company offices, and 3Sixty partner network.

Training

Developed and deployed proprietary “Clean, Sanitize & Disinfect” Training Program for its teams in partnership with Ecolab, includes training on biohazard chemicals, room-by-room cleaning, facility and residential “high touch” cleaning procedures and protocols.

All front line teams are provided with all appropriate Personal Protection Equipment (PPE) and are receiving OSHA PPE training.

Trust

Distributed new cleaning standards and protocols across all of the company’s 3Sixty partners to require enhanced duty of care for clients and guests and build trust within its global supply chain by ensuring chemicals, training, and practices all meet the company’s guidelines to “make it Right.”

All network Standard Operating Procedures have been updated to meet today’s new normal.