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Assistant General Manager at The Beekman Tower
We have a full time opening for an Assistant General Manager at The Beekman Tower in New York, NY.
The Assistant General Manager –Beekman Tower is responsible for assisting in the oversight of the day to day sales and operations of Beekman Tower. This position requires a results oriented mindset and a depth of knowledge and experience in a wide variety of disciplines. The focus of the Assistant General Manager is shared between executing on the strategic business plan, building the business through sales development and managing the guest experience to RESIDE’s high level of expectation.

Essential Functions
-Build and maintain strong, respectful teamwork relationship and atmosphere with both the office and corporate staff alike.
-Develop and maintain strong relationships with corporate clients through appointments and relationship building.
-Lead the sales team and implement process and strategy as directed
-Maintain strong relationship with building owner and managers.
-Oversee and monitor apartment inventory (furnished and unfurnished) and availability, guest reservations and client/guest billing.
-Ensure the highest quality of guest services and quality, including housekeeping and maintenance.
-Develop and maintain vendor/partner relationships.
-Coordinate account sales, accommodations management, guest services and accounting areas in the office and within the corporate office.
-Assist in developing, implementing and monitoring the Sales and Marketing Plan for the market; including competitive analysis and positioning.
-Manage day to day operations including staffing.
-Maintain a high profile in the market through community activity and public relations.
-Creates an operating environment that assures consistent guest satisfaction.
-Monitors the performance of the Broadway Plaza through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
-Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
-Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
-Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
-Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
-Establishes and maintains applicable preventive maintenance programs to protect the physical assets of Beekman Tower.
-Understands the government regulations affecting Beekman Tower operations, ensuring Beekman Tower is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

Reporting and Communication
-Submit monthly Profit and Loss Variance reports and corresponding Executive Summary
-Oversee and/or participate in the day to day use of the ABODA CRM as it relates to all sales and account management functions.
-Submit weekly Priority Reports
-Submit Monthly Forecasting as requested by Corporate Finance.
-Miscellaneous reporting on an as needed basis.
-Hold weekly staff meetings to ensure the proper and consistent flow of information.
-Hold Daily “huddles” for ops and sales staff so that real time information is shared so that adjustments in the daily execution of the business plan can be made.
-Meet weekly or as needed with CEO’s RESIDE to discuss and implement action plans for the market.

Education and Experience
-A minimum of 3 years’ leadership experience in extended stay housing, lodging management, apartment or health care management, with a focus on the guest experience, sales management, property management, and financial analysis. There must be a strong orientation to operations, sales development, guest satisfaction and service, profitability and sales and marketing.

ABODA has a competitive benefits package, which includes 9 paid holidays, 100% paid medical, dental and vision, and an Employee Wellness Program. We also offer a rich 401k plan with match

ABODA is an Equal Opportunity and Drug Free Employer.  

 
 

Sales Manager at The Beekman Tower
We have a full time opening for a Sales Manager at The Beekman Tower in New York, NY.
The Sales Manager is responsible for identifying prospective clients, developing those prospects into actual clients and maintaining client relations at the highest levels. The position requires a self-motivating individual who can convey an image of confidence in themselves, value in our company, and leadership to others.
Pay Range: DOE, submit salary expectation in cover letter


Essential Functions
-Identify key decision makers for corporate housing, extended stay business travel with in New York Region
-Work with prospective and current clients selling vertically within each industry and business segment to identify additional business opportunities within their companies
-Network and participate in local professional organizations within key industries specific to the assigned territory. Familiarity with organizations such as ERC and SHRM plus others is required
-Complete and oversee all RFP/RFI requests on an as needed basis. Assist Global Team in RPP/RFI’s as needed
-Generate leads through cold calling on the telephone, person-to-person meetings and networking with prospective and actual clients
-Follow up on all leads received through general referrals, cross-selling, advertisements and inquiries
-Achieve budgeted revenue expectations
-Enhance relationships with key accounts
-Meet a minimum number of no less than 50 prospect calls and 5 appointments per week (this number will be adjusted either up or down based upon account planning)
-Development of ongoing sales plans for key accounts
-Drive incremental sales within client base
-Produce monthly client reporting and quarterly and annual business reviews
-Travel regularly to client facilities
-Assist sales efforts including sales presentations
-Maintain internal weekly/monthly reporting as required
-Maintain accurate and timely expense reports.
-Create and distribute sales materials and presentation collateral as appropriate for each appointment
-Tour prospective key decision makers through apartment communities as necessary
-Work in tandem with the global sales team in general sales activities, including trade shows, advertising, public relations and others as directed
-Work collaboratively with business lines for quotes as appropriate
-Document all sales activity through CRM
-Attend, participate and/or plan scheduled meetings as appropriate
-Work cooperatively with management team to ensure interdepartmental communication and relationships

Competencies
-Excellent verbal and written communication skills
-Confidence, enthusiasm and a strong dedication to the job and company
-Strong innovation and experimentation skills
-Knowledge of travel and or relocation industry, current market trends and economic factors
-Extensive skill in development and delivery of sales presentations
-Ability to access, understand and accurately input information using Microsoft WORD, Outlook, Access. PowerPoint and Tasks manager systems
-Ability to read, listen and communicate effectively, both verbally and written
-Previous experience using CRM for tracking sales and account activity
-Proven success in a customer focused sales environment
-Previous experience calling on upper management level clients through phone and in-person sales presentations
-Must have prior sales development and/or account management experience; preferably in a B2B environment
-Must be able to work in a fast-paced environment and multi task
-Must have excellent customer service skills, possess interpersonal and human relation skills and consistently model those behaviors

Education and Experience
-4-year college degree preferred
-CRP, GMS, CCHP certification a plus

ABODA has a competitive benefits package, which includes 9 paid holidays, 100% paid medical, dental and vision, and an Employee Wellness Program. We also offer a 401k plan with up to 4% match

ABODA is an Equal Opportunity and Drug Free Employer.  

Revenue / Reservations Specialist
Location: The Beekman Tower, New York City
Compensation: DOE

We have a full time opening for a Revenue / Reservations Specialist at The Beekman Tower
The Reservations Specialist is responsible for providing outstanding customer service to our guests and vendors. Our guests’ complete satisfaction while in their home away from home is our number one goal.

Essential Functions
• Achieve sales goals for new business and other nights.
• Take all incoming reservation inquiries and convert to bookings
• Input guest and client data into Microsoft CRM/ 3Sixty
• Research housing options and provide quotes for corporate housing based on a potential guest needs.
• Enter sold reservation into Oscar and book into apartment delivering all information and work orders to the appropriate people in a timely manner.
• Send guests and clients all required paperwork for booking and arrival.
• Follow up with all guests and potential guests and quotes, calls, and emails.
• Process and maintain guests/client files.
• Attend client meetings with Account Executive as requested.
• Maintain and build client relationships.
• Coordinate Guest Requests: Take all calls concerning maintenance and special requests. (Example: furniture requests, extra towels, special-billing procedures). Record all information in CRM (Case Management to be developed). Call in request to the correct company. (Property, Telephone, Cable etc). Follow up to be sure that the request was completed.
• Coordinate all maintenance requests with apartment suppliers for resolution for guest. Log, and follow up on all issues and confirm with guests all resolutions are to guest’s satisfaction.
• Prepare all welcome information for guests; arrival details, keys and passes, and branded material.
• Communicate effectively with all building staff: Daily communication regarding reservations and customer inquiries is essential.
• Responsible for daily rate adjustments.
• Work with channel managers to determine forward look pricing recommendations.
• Analyze booking pace and maximize yield.
• Review OTA content.
• Review historical booking patterns.
• Maintain organized clean work environment.
• Any additional projects or duties as assigned.
• Due to the seasonal/cyclical nature of our business, employees are asked from time to time to help out in other departments at various times throughout the year.


ABODA has a competitive benefits package, which includes, 100% paid medical, dental and vision. We also offer a rich 401k plan with match.

Visit staywithreside.com/residecareers/ to learn more and apply.

ABODA is an Equal Opportunity and Drug Free Employer.